From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us.

General

General questions about the services and ordering system for City Centre Dry Cleaners

It is as easy as you shop on other online stores. Four easy steps as 1-2-3-4

1. Log into your secure account (or click the ‘Sign up now’ link on the left side of any page) and schedule an order in your desired collection and delivery window. Remember, you can choose…Read more

Doing laundry has been a common household activity for years. Whether the technology was beating the garments on rocks by the river or pushing buttons on programmed washing machines, this process depends on water and a mechanical action usually…Read more
Yes. Dry cleaning provides a clothes care solution to garments that can’t be washed without a risk of damage to them. Grit, dust and grease can damage fabric if a garment remains untreated. Dry cleaning serves to extend the life of your garment by making them look as good as they can.
To provide a quality service takes time. We ideally like 2-3 days to allow us the time to give your garments the care and attention they deserve. This allows us to re-clean garments if necessary to achieve the best results. If you require a same day service we will try and accomodate you if we can. Contact us for more information.
No. Like most things in life the quality of dry cleaning is directly related to the price you pay for it. There are many dry cleaners that dry clean for very low prices and the cleaning quality, quality control and end result will probably be reflected in those low prices.

You can choose from three different collection & delivery times, Morning, Afternoon and Evening. Unfortunately we are unable to specify exact times, so please see the following times to find out which collection / Delivery window suits you best.

Morning – Between 8.00am – 12.00pm

Afternoon – Between 12.00pm – 5.00pm

Evening – Between 5.00pm – 9.00pm

City Centre Dry Cleaners innovative process is setup to streamline your dry-cleaning experience. Once your order is received, one of our City Centre vans will collect your cleaning from your place of business or home and deliver it to our state-of-the-art cleaning facility…Read more
City Centre Dry Cleaners Customer Service Representatives are happy to answer any questions you may have about our service and how to use our web site. If you wish to place your order over the phone please call 020 7629 5558 / 079 5193 1564

Placing an order with City Centre Dry Cleaners is very easy and safe. You must first register to become a customer of City Centre Dry Cleaners. Once you become a member, simply select Order from the main menu on the left side of the web site and fill out the order form with the items to be dry-cleaned. Print 2 copies of the form and place one copy inside of bag. Keep the additional copy of the order form for your records.

You will be emailed confirmation.

A City Centre Dry Cleaners Collection Driver will pickup and return items on the scheduled day.

Pick-up and delivery is FREE when your order totals £20 or more. Flat charge or minimum order value will be charged for orders that total less than £20. All Corporate orders are collected & delivered free of charge.
Yes, all orders picked up are delivered to our operating plant for professional cleaning. With a customer base of several thousand we are one of the fastest growing dry-cleaning companies. We invite you to visit to take a Flash Tour of our premises.
City Centre Dry Cleaner is an innovative on-line and off-line dry cleaning service with five local branches in the centre of the city. We are committed to providing you the most convenient and affordable dry-cleaning service that fits your busy schedule. By utilizing state-of-the-art dry-cleaning facility, a fleet of vans, Internet based order processing and an experienced team we are positioned to provide you with the highest quality of dry-cleaning service. In addition, we have designed our Web site to ensure that your experience is easy and reliable. You can request the service day or night, and get your orders picked up, professionally cleaned and delivered in a timely manner.
We are the highest quality dry cleaning provider anywhere. From silks to leathers, to curtains and wedding gowns, we do it all, better and faster than anyone! We only use specialise cleaning chemicals for cleaning process which is the best and most advanced dry cleaning process in the world. Your garments will come back feeling and looking beautiful every time!
City Centre Dry Cleaners picks-up and delivers your personal drycleaning items to your place of business, or to your home. The service is currently available in the many areas of london. Click here to find out whether we deliver to your area.
We accept cash, cheque and all major credit cards over the phone or at shop with our relevant payment gateways.

Terms & Conditions

Questions that Terms & Condition for sales and Online ordering system

City Centre Dry Cleaners does not charge a membership fee. In fact, using City Centre Dry Cleaners dry-cleaning service is in most cases less expensive than your neighbourhood retail dry-cleaners.
City Centre Dry Cleaners unconditionally guarantee the quality of our dry-cleaning. If you are not completely satisfied with the quality of our cleaning, simply contact us within 2 days of your delivery, and we will re-clean your items free of charge. For more information see our Re-cleaning Policy, or contact our Customer Service Center.
Contrary to popular belief, certain stains cannot be removed by the dry cleaning process. The nature and age of the stain, plus the color and construction of the fabric, sometimes make stains impossible to remove without damaging the fabric. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry-cleaner aware of the invisible stain. On a piece of paper write what was spilled, and bring it to be cleaned immediately.
Textile garments sold in the U.K. must have a permanent legible care label. All parts of the garment must be able to withstand the recommended care procedure. The care label is intended to give the dry cleaner guidance on how to care for the item properly. If a label says “dry-clean”, this means that all components including the outer shell, lining, buttons, interfacing fusing material and trim will be color fast and will not be altered during the cleaning process. If any such problem occurs, it is the responsibility of the manufacturer, who has not tested the component accurately before labelling. If the problem arises from a manufacturing defect, you should take the article back to the retailer for an adjustment or refund.

Website Related Questions

Questions related to website for users & Guest.

We can provide weekly, bi-weekly and an on demand collection and delivery service to our customers in many parts of London.
Changing your account information is simple. Every time you login, there is an option to update your details.
To be able to place an online order for our dry-cleaning service, you will need to set up an account with City Centre Dry Cleaners. As part of this registration you are required to create a password that only you will know. We have developed this system for your convenience and security. Once you have an account and password, ordering becomes as simple as typing in your password. With a password you and your information will be protected. A password will keep others from viewing your personal information. It will also prevent others from placing orders in your name.
Registration provides a login Name and Password which allows you to easily and quickly order online. You need to register before you place any orders with City Centre Dry Cleaners. Just fill in your personal information once only and City Centre Dry Cleaners will automatically fill in the same information every time you place an order from our site. Opening an account is fast, easy and will make your shopping experience enjoyable and hassle-free.

Customer Services

Questions related to services

Just give us a call on 0207 629 5558 or email us info@citycentredrycleaners.co.uk

Then we can discuss your requirements and tailor an appropriate service package.

City Centre Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.

City Centre Dry Cleaners exercises the utmost care in processing clothing items received, to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in the count of items must be reported within 24 hours of delivery. City Centre Dry Cleaners’ liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

You may return any dry-cleaned items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge.

To request re-cleaning, please sign into your account and select ‘Reclean’ on the relevant order. A customer Services Representative will then contact you to instruct you on what to do next.

City Centre Dry Cleaners follows standards and policies set by the TSA (Textile Services Association).

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. City Centre Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Should you be unhappy with our decision we offer you the opportunity to have the item tested by garment testing labs.

City Centre Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.

We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. City Centre Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) time

City Centre Dry Cleaners follows standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry-cleaners including retail dry-cleaning stores.

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. All leather and suede garments are cleaned 100% at customer’s own risk, and City Centre Dry Cleaners does not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process.

City Centre Dry Cleaners strive to make our collection/delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices….Read more
City Centre Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care…Read more
City Centre Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. When you place orders with City Centre Dry Cleaners, the information you provide remains private and secure. We are committed to the protection of your personal and order information and we use the latest security technology to do so.
On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in-dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibres.
City Centre Dry Cleaners is committed to providing you with the best online dry-cleaning experience. We offer a quality dry-cleaning service using on the most advanced cleaning process. We have utilized a state-of-the-art facility, designed our systems, and trained our people to ensure this quality and level of service. In addition, our web site has been designed to make your dry-cleaning experience easy and reliable.
No, the dry cleaning process does not penetrate fabric, hence, shrinking, colour loss and fabric distortion will not occur. Excessive shrinkage is usually caused by improper pre-shrinking by the manufacturer.
Many stains that are caused by food, oily substances, or beverages may become invisible when they dry out. But, later on, with exposure to heat they will reappear (a step in the dry-cleaning process). This is caused by the oxidation of the sugar in the staining substance. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the invisible stain. On a piece of paper, write what was spilled, and bring it to be cleaned immediately.