City Centre Dry Cleaners respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
The Information We Collect and How We Use It
Your Personal Information
In order to provide you with excellent products and services, City Centre Dry Cleaners asks you for specific pieces of personal information when you register as a customer. City Centre Dry Cleaners will not collect any personal information about individuals except when specifically and knowingly provided by such individuals.
Your name, delivery address, telephone number, e-mail address, and special delivery instructions help City Centre Dry Cleaners to deliver your order on time and to the correct location. A customer service representative will contact you if there are any questions we might have about your order.
Your username, password, and password reminder allows City Centre Dry Cleaners to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Online Surveys and Contests
From time to time, City Centre Dry Cleaners may conduct surveys online that may ask you about demographic information. Your participation is voluntary. We accumulate the responses to improve our services. Participants’ responses are not linked to your personal information on the site.
Dry-cleaning Authorization Policy
The great majority of garments and household articles clean very satisfactorily. Occasionally, however, City Centre Dry Cleaners may recognise a potential problem and ask you to sign a permission form (available in the download section) before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colour fastness, the resistance of one component to the cleaning process, or a question of the age of, or weakness of, the fabric.
The main purpose of the permission form is to alert you to a possible problem. If you agree, the item will be processed with extreme care and returned to you promptly. If damage does develop however, City Centre Dry Cleaners will not be held responsible since it has warned you of the risk and obtained your consent to proceed.
If City Centre Dry Cleaners determines the need for a permission form, a Customer Care Representative will attempt to contact customers for verification and authorisation. If authorisation for cleaning can not be obtained in a timely manner, then City Centre Dry Cleaners will deliver the item in question back to the customer. You may choose to re-submit the item with a permission form expressing your acknowledgment that City Centre Dry Cleaners will clean them at the customer’s own risk.